Refunds due to package holiday customers are being dealt with by the Travel Trust Association. What should I do if I’m awaiting for a refund? The Court has ordered that the CMA’s claim for a declaration shall be listed for a hearing on the first open date after 11 January 2021. A declaration from the Court may also make it easier for people to obtain refunds in future if their package holiday is cancelled by other providers due to the COVID-19 pandemic and will emphasise to businesses in the sector the importance of complying with their refund obligations. The CMA considers that it is important to continue with its claim for a declaration in order to provide further certainty to people still waiting for refunds for cancelled package holidays. To enable the liquidation to progress without interference, the CMA has agreed that its court action, should be stayed – temporarily paused – pending the outcome of the liquidation process with the exception of the CMA’s request for a declaration as to whether Teletext Holidays and breached the Package Travel and Linked Travel Arrangements Regulations 2018. On 2 December 2021: Teletext Holidays and entered into voluntary liquidation. Teletext Holidays facing legal action over package holiday refunds Press release: Court finds that Teletext Holidays broke consumer law (28.2.22).The CMA wants to ensure that people can book package holidays with confidence, knowing that their legal rights will be respected if their holiday is cancelled due to unavoidable circumstances outside their control.Īs both Truly Travel Limited and Alpha Holidays are in liquidation, neither party participated in the hearing and the ruling was made on the basis of the written material submitted to the Court. The CMA sought the declaration from the High Court in this case to highlight the importance of travel firms respecting consumers’ refund rights. “Between 17 March 2020 and 1 December 2021 Truly Travel Limited and Alpha Holidays Limited each failed to pay refunds to travellers following the termination of package travel contracts as required by The Package Travel and Linked Travel Arrangements Regulations (SI 2018/634).” High Court hands down judgment in Truly Holdings caseĢ8 February 2022: The High Court handed down judgment granting the CMA’s application for declarations that Teletext Holidays and breached the Package Travel and Linked Travel Arrangements Regulations 2018 (‘PTRs’). Truly Travel Limited and Alpha Holidays Limited (which trades as ) are both owned by Truly Holdings Limited, and are all covered by this action. All holidays, flights and hotel deals are TTA and ATOL protected, so customers can book with confidence.Teletext Holidays is the trading name of Truly Travel Limited. With over 25 years’ experience in the industry, Teletext Holidays strives to provide valued customers with a fantastic range of destinations, hotels, airlines and transfers, for the best possible prices. Teletext Holidays is one of the UK’s leading travel companies providing great-value beach and city breaks to thousands of destinations worldwide. Wayne continues “As travel agents we have certainly had our operational challenges over the last few months, which have been magnified by airlines delaying refunds, which still remains a significant problem for many of us, however, it’s good to start to see what we hope are some green shoots of recovery for the travel sector.” “Looking at the booking data by destination, it is evident that customers are keeping abreast of the various legislative changes both abroad and here in the UK, and are eager to make an informed decision on where to holiday, and also when to go to get the best deal with the highly competitive prices that are currently available.” Wayne Perks, Managing Director, comments: “ We have seen a significant surge of calls into our sales centre, and subsequently bookings, as customers become increasingly reassured that the barriers to travel are being lifted and they can once again holiday abroad in confidence. Online travel agency Teletext Holidays has seen a 158% increase in bookings across a 48 hour period, across a 48 hour period, Saturday 27th – Sunday 28th June, compared to the previous week, (and 716% uplift on comparable May dates), following the announcements on lifting travel restrictions at much loved holiday destinations, coupled with the expected imminent announcement of air bridges by the British government allowing holidaymakers to forgo quarantine on arrival in the UK. Most popular booking destinations for Teletext Holidays are The Canaries, Mainland Spain, Balearics and Greece, as customers seek to benefit from quarantine-free travel both to and on arrival back from these Med resorts.
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